Clients have a right to fair and equitable service from Women’s Shelter Armidale. We try to structure in policies and strategies that ensure fair access to all women and children. Some of the strategies that WSA uses to achieve this are …
Strategies around access for isolated clients eg toll-free telephone; provision of brokered emergency accommodation in distant areas (see Crisis Accommodation); service provision from CBD offices as needed; provision of transport for clients when appropriate; home visiting service and so on.
Strategies for clients with a disability include a wheelchair friendly environment, with well-designed ramp and wheelchair friendly bedroom and bathroom; liaison with services specialising in assisting people with various disabilities.
Strategies to assist women and children from Aboriginal and CALD backgrounds include the presence of Aboriginal and CALD identified staff and culturally sensitive policies. WSA is committed to ensuring that Aboriginal clients feel comfortable in accessing all WSA support services, including all support groups. In addition a CALD Support Group is provided in recognition of the particular needs of this group (see Support Groups).
Strategies to assist mums with young children are prioritised and include child care, a child-friendly environment, designated Child & Parenting Support staff as well several support groups for mothers and for children (see Support Groups).
If you feel that you are not being offered fair access to WSA services please let us know and we will do our best to resolve the situation.