Clients have the right to appeal any decision, made by WSA about them, and to have that decision reconsidered. Clients who wish to appeal a decision are encouraged to speak directly their Support Worker about the decision that they are not happy about, in the first instance, if possible. If the client is not satisfied with her Support Worker’s response, or if she prefers for any other reason, she is encouraged to appeal directly to the Manager. This may be done either verbally or in writing. The Manager will review the decision in question and make every reasonable effort to resolve the matter in a satisfactory and timely way.
If the client’s appeal is not able to be satisfactorily resolved using the above strategies, the resident is encouraged to write to the Management Committee at PO Box 4188, Armidale NSW.
The Committee will review the appealed decision and make every reasonable effort to resolve the matter in a satisfactory and timely manner.
If a satisfactory outcome is still not achieved clients are encouraged to telephone, or write to, the Office of the NSW Ombudsman. One of the roles of the Office of the NSW Ombudsman is to investigate complaints about services such as ours, and to make recommendations regarding resolution.
Complaints to the Ombudsman are to be directed to
“The Ombudsman NSW”
580 George St,
Phone: 1800 451 524