Safety, housing, and recovery
Strengthen crisis responses, housing pathways, practical supports, and recovery-oriented casework.
Our direction
Strategic Plan 2026–2029
A practical framework for safety, housing, recovery, and purposeful growth. The plan sets out who we serve, what we stand for, and how we will strengthen our impact across the region.
Clear and practical
Safety, dignity, and pathways forward.
Grounded in consultation with staff and Board, the plan guides decisions about service delivery, partnerships, advocacy, workforce development, governance, communication, and growth.
It is aligned with the NSW Homelessness Strategy 2025–2035 and its 2025–2027 Action Plan, linking crisis responses with housing, coordinated support, prevention, and longer-term stability.
Our strategic commitment
We will stay clear about what matters most: practical support, real safety, stable housing, stronger systems, clear communication, and growth that serves purpose rather than ego.
Five strategic pillars
Our priorities for 2026–2029.
These pillars keep our work focused on practical outcomes for women, children, young people, families, and the communities we serve.
Client-led and culturally responsive practice
Embed choice, dignity, privacy, cultural responsiveness, and lived experience in service design and review.
Integrated and locally responsive support
Build stronger links across health, mental health, alcohol and other drugs, education, legal, disability, and community supports.
Prevention, early intervention, and community change
Expand prevention, education, training, advocacy, and purposeful growth in domestic, family, and sexual violence responses.
Strong foundations, clear communication, and purposeful growth
Improve systems, data, quality, culture, decision-making, workforce capability, and communication so growth remains aligned to mission and community need.
Read the full plan
See how we will turn direction into action.
The full document includes our vision, mission, values, priorities, measures of success, implementation approach, and review rhythm.